NT 4.0 Help
- Info and Help - Virtual Domain FAQs
Domain Frequently Asked Questions
is Virtual Web Hosting?
specialize in Virtual Web Hosting which means that you can find a home for
your web site on our web servers and establish a presence on the internet.
We can help register your own domain name which will become your unique address
on the World Wide Web. Having your own domain name does not suggest that you
are renting web space, and, since email can be addressed to your domain (eg.
sales@YOURNAME.COM ) you will not have to announce a new email address if you
change internet providers.
is a secure WWW server?
secure WWW server uses the Secure Socket Layers (SSL) technology to establish
an encrypted connection between the WWW server and the client. The SSL Protocol
is designed to provide privacy between two communicating applications (a client
and a server). Second, the protocol is designed to authenticate the server,
and optionally the client.
safe is a secure server?
keys generated by our private Certificate Authority at Illuminati Online use
the keysize of 1024 bits. This keysize approaches industrial standards required
for encryption. The other aspect is the implementation of SSL which is used
on all secure servers.
SSL Protocol Specification is detailed at http://home.netscape.com/newsref/std/SSL.html
you offer dial-up internet access?
we currently offer dial-up or dedicated Internet access to those in the Austin
and Houston metropolitan areas, with a choice of modem, ISDN or T-1 connections.
IO also has well over 1,000 Telnet subscribers, and all accounts have UNIX
shell access on BSDI and Linux userhost computers.
you offer web page design services?
we do not offer web page design services, we will gladly send you a list of
companies that offer web page consulting, web page development, and/or custom
scripting services. You will be able to contact one or more of them to discuss
design and pricing. For more information, contact
the sales department.
you accept international orders?
customers located all over the world.
do I place an order?
are 2 easy ways:
fill out our order form.
our sales department directly.
phone number is +1-512-462-0999.
long does it take to set up a new account?
we have completed your order over the phone your account will be created within
you place any restrictions on content?
IO acts as a common carrier and does not inspect, rate, or censor our customer's
must be read and agreed to before your account is created. Basically, don't
abuse the system and don't break US or Texas law or your account will be immediately
does the billing process work?
are three ways you can pay for your account:
accept VISA, MasterCard, Discover, and American Express.
card may be automatically billed at the start of every month, or you may pay
account is not activated until the check clears and the funds are in our account.
and bank processing delays can cause interruptions of service to your web site.
To avoid bank delays, pay by Money Order, or have your home branch certify
account will be activated when the funds are in our greedy little hands. Please
IO account information :
you offer a Money Back Guarantee?
You may have a 100% refund for any reason during your first month of service.
I switch packages once I've paid?
You may change packages at anytime, your new account balance will be credited
to your new account.
is a domain and why do I need one?
domain name is your unique internet address. Most internet sites register with
the InterNIC which issues domains under the .com
infrastructure), and .gov
federal government) top level domains. There are also top level domains for
every country, such as .ca
States), and .uk
names tend to be memorable so that people can find and return to your site.
For example, if your organization was Widgets, Inc you would probably choose
more information on domain name policies and procedures, visit
much does it cost to register a domain name?
InterNIC charges $US 35 per year, and requires the first two years to be paid
in advance for a total of $US 70. The InterNIC will send you an invoice via
email between 3 weeks to 1-1/2 months after the domain is registered.
I check domain name availability?
our Domain Name Lookup page.
IO handle domain registration?
register your domain on your behalf at no charge. You will be billed directly
by the InterNIC via email.
do I transfer my domain from another company to IO?
can arrange to have it moved over free of charge.
long does it take to register or move a domain name?
can take up to 6 weeks for the InterNIC to process your domain registration
application, but usually it only takes 3-4 days.
takes approximately two weeks for most of the world's name servers to register
a new or moved domain.
I be able to access my domain name with or without the WWW in front of it?
but we do not include this on setup and it is unsupported for VIrtual Domain
accounts. Unless specifically requested, we do not make entries to map your
domain name to the IP address for the virtual server. We encourage everyone
to use www.domain.com as their webserver address unless they have a dedicated
machine just for their domain.
multiple domains point to the same HTML files?
This is an added charge on some accounts.
I ever have my domain name taken away?
Read the InterNIC's policy on trademark disputes.
does the first file need to be called index.html?
http server is configured to read index.html
the default homepage, so people browsing your site can simply type http://www.yourdomain.com
than having to specify a filename, such as http://www.yourdomain.com/homepage.html
is strongly advised that you have an index.html
in each directory of your website. Directories without it allow browsing
your files, possibly exposing to public view files not intended for that purpose.
do I fix it if I didn't name the first file index.html?
server is also configured to look for these files in the following order, index.htm,
welcome.html, home.html, index.shtml. If your first page is not any of these,
rename the file to one of the above with this command:
do I use your stock graphics in my pages?
Apache webserver comes loaded with over 80 different default images and icons.
They are all available in your /icons/ directory when your account is created.
do I create an image map?
a good step by step guide to making image maps visit the NCSA
Image Map Tutorial
in our resources section.
do I password protect part of my site?
have online documentation and helpful links about password protecting your
website available at http://www.io.com/help/helpdesk/access.html
do I edit my files while they are on the server?
you are logged into the server with a telnet program you have a choice of using
"pico" by typing:
if you are comfortable with other UNIX editors, you can use them (IO also supports
vi, emacs and joe). You also have the choice to use any number of offline editors
(commonly known as WYSIWYG's) to create and publish your pages to your website.
These include such programs as FrontPage, NetObjects Fusion, HotMetal, and
is an appropriate file size for HTML files?
people browse your home page, it's important to remember that they might be
on a slower 14.4kbs modem. Hence, to download 100K of file and graphics, it
takes a little over 60 seconds at that speed.
some suggestions to alleviate this problem:
your home page to a few separate pages.
the graphic size by shrinking the image size.
photographs as .JPG files with about 85% compression ratio.
images with mostly solid colors using .gif compression.
with reducing the number of colors in your gif files.
file types does my Virtual Webserver support?
have configured the http server to support all standard MIME types. If a browser
or plug-in can read it, you can serve it. See also: What are MIME types?
are MIME types?
is an acronym for Multipurpose Internet Mail Extensions, an Internet Standard
for representing multipart and multimedia data in email. The WWW server informs
the WWW browser which file type is being sent using a similar MIME configuration
a new software is released for WWW, the MIME configuration file has to be updated
before the server will handle that software's file. If the server does not
recognise a particular file you are using, please contact
an explanation of the MIME configuration plus the location (URL) of that software's
home page and a staff member will add the configuration in.
are forms and CGI's?
are blank fields (input boxes, check boxes, radio buttons) on a page which
allow browsers to make their selections. To process such selections, it needs
to be submitted and parsed by programs on the server. CGI, that stands for
Common Gateway Interface, is a set of rules (protocols) which sets the basic
definitions of how a program should parse these submitted forms.
IO offer any stock CGI scripts?
but we do recommend many sites that do offer free CGI scripts. Please be sure
to see Matt's
Sol's Public CGI Library,
Catchers CGI Scripts.
do I implement custom scripts?
servers have the capability to run CGI scripts based on Perl, Unix SH, KSH,
CSH, and C/C++ languages. Perl is a our language of choice as it is a world
standard and is well suited to CGI. In addition, Perl code does not require
manual compilations whereas C/C++ code must be compiled on our web servers
prior to use.
you have a custom CGI script that you need to use, simply upload it to your
Here are some helpful tips to follow when installing Perl scripts:
to your cgi-bin
and ensure proper file permission settings
in ASCII transfer mode (and NOT BINARY mode)
first line of each script must read:
the script using /cgi-bin/
be sure to check out the pages of our Web
do I put my CGI scripts?
your CGI scripts (or programs) in your cgi-bin/
The scripts must have the .cgi
For example, if you had placed a cgi script called surprise.cgi in the directory
cgi-bin/, you access it via: http://www.your_domain.com/cgi-bin/surprise.cgi
do I install a counter in my page?
see our separate help page on counters
information on how to install your own counters.
are environment variables?
variables are used when one writes CGI and it informs the web server where
your web site files are located along with other information about the status
of the web site, browsers and log files.
important variable is $DOCUMENT_ROOT. This variable tells the web server where
the top most directory of your site is located, without which your web site
do I need to do to get my files onto your web server?
order, here is what you do:
remote hostname should be atlantis.io.com
a FTP client program to upload your files into your directory.
directories to your Virtual Domain directory.
the files to .html from .htm if you desire.
the links with Netscape or some other browser.
do I login and upload my files with FTP?
your favorite FTP program such as CuteFTP or WS_FTP (or Fetch if you are a
Mac user) and connect to atlantis.io.com.
of logging in as anonymous, use the login and password assigned to you. This
will give you a FTP connection to your home directory. From there you can navigate
to your Virtual Domain directory and upload your files.
can use the FTP program to change the .htm files to .html files with the FTP
do I upload my files from Netscape Gnew's HTML editor?
is a fairly simple process. Open the page you want to upload with Netscape
Gnew's editor. Then choose File->Publish
dialogue box will appear. Insert the login name and password where appropriate
and make sure you select only the files you want to include in the upload.
If your domain name is "abcsite.com", your user name is abc and your password
74H&U, you would have:
careful with the "Included files" part or you could wind up filling your account
with unnecessary files or overwriting files you didn't want to. Other than
that it is fairly intuitive and easy to use.
you don't have a copy yet, then you can follow this link directly to the download
site for Netscape Gnew.
do I put my files?
home pages must reside in the directory called htdocs/ in your account. It's
created automatically when we generate the account. The filenames usually end
with .html but filenames ending with .htm are also accepted. It's advisable
to use one naming convention only... it makes things easier to maintain links
on your pages.
do I make directories, list contents and navigate in them?
are allowed in your "htdocs/" directory.
make a new directory type
change to a subdirectory type
move up a directory type
list the contents of your directory type
list the contents and show the file permissions type
I have unlimited access to update my pages ?
have unlimited access via FTP 24-hours a day. As such, you can create and maintain
your web pages on your own computer and upload files to your web site at your
do I test my links?
you are ready to load up your favourite WWW brower. Try opening your home page,
http://www.yourdomain.com/. There you have it, your very own personal website
which the rest of the world can view. It is good practice to test out all your
links at least once.
do I put files that I want to make available for anonymous FTP?
you are distributing files via anonymous ftp you need to notify the administrator.
We will set it up so that you will have a subdirectory called 'ftp' that can
be used to distribute your files.
do I access the secure server?
on accessing documents through our secure server is sent out in separate e-mail
when it is setup. Access to the secure server is only setup upon request. Please
get setup with access to the secure server.
I going to use more than the free monthly bandwidth included in your packages?
not, unless you are serving large amounts of multimedia content to a large
audience. Our prices on additional monthly bandwidth are very low. To see how
much bandwidth you have used in total for the month so far, access your Page
do I log into my account with telnet?
you are probably getting a SLIP or PPP connection you will need a telnet client.
We recommend Secure CRT, but any will do.
the following configuration for your telnet client:
you have configured it, click on connect. Login with your login and password
to the Virtual Domain directories is restricted only to the host atlantis.io.com,
so once you are logged in, you must then telnet (or use ssh) to atlantis.io.com
from whatever host you first connected to.
do I access my email?
are a couple of basic things you need to know and then you can configure any
email client you want.
email client will want to know four things:
(Incoming) Server: mail.io.com
(Outgoing) Server: smtp.io.com (or your local SMTP server)
user name : (your username)
: (your password)
an email client such as Netscape 2.0+ or Eudora with the first three and then
just send and retrieve email as usual.
do I forward my email?
set up your email forwarding and POP accounts, please send email details to
a brief overview of your mail setup options:
can have mailboxes which store the mail on our servers and let you connect
with a mail client to download the mail to your computer. These are referred
to as POP mailbox accounts. If this is what you'd like to set up, you can set
them up at http://join.io.com/popbox/.
you would like one or more addresses at your domain forwarded to an existing
mailbox (maybe the one you have which your Internet provider gave you), we
can do that too. This is called an email "forwarding". We don't need any passwords
for this, just an address you would like them forwarded to. You can have this
setup by using the form at http://virtuals.io.com/e-mail-domain-faq.html
you would like one or more addresses at your domain to go to one POP mailbox
account at our servers, they're called "aliases", as the one POP mailbox account
would have all of those names. Please use the form mentioned above for this
can also do combinations of the above. There is no limit on aliases or forwardings.
With a Fundamental Virtual Domain site, you have 1 free POP mailbox account.
With a Prime or Professional Domain site, you have 5 free POP mailbox accounts.
If you'd like more than the number of free POP accounts associated with your
account type, each additional is $5/month. There is no charge for any other
feel free email email@example.com
you have any additional questions.
do I create a custom auto-reply for email?
can only have an autoreply for accounts that have a shell access. If you want
to have an autoreply for a POP mail account you will have to send a request
There is a small fee to set up this service. If you want to make one for your
shell e-mail account there is no charge. At the shell prompt, type
fill in the message. Also, see the man page on vacation by typing "man vacation"
at the shell prompt.
do I obtain server statistics?
page hit statistics are located at http://www.your-domain.com/io-reports/
your full web hostname.
example, if the registered domain is goodweb.com,
then your server statistics are stored at this URL:
revised August 3, 2000