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Network Operations Center


System status last updated Friday, September 22, 2000 12:52:45 PM CDT

We will update the NOC news when something noteworthy is happening with our system operations. Usually this will involve problems or solutions. If there are no recent entries, it means everything is running smoothly.

September 22, 2000: Breif AMAP outage in the wee hours of the morning

Shortly after 3:00am, our DS3 line to the Austin Metro Access Point (AMAP) lost its connection. This line provides local peering with other providers in the Austin area. While the line was down, access to the rest of the 'Net was not affected in any way. After contacting the provider for the line, and some troubleshooting, the connection was restored at approximately 5:45am.

-dna

September 17, 2000: Network connectivity outage

A DoS (Denial of Service) attack against one of our userhosts (fnord.io.com) caused IO's upstream connectivity to be flooded. After a bit of troubleshooting, the 'Net connections were returned to normal operations. This outage lasted from approximately 12:30am to 2am Austin time, Sunday morning.

-buzzboy ...

(read more Network News)

Server Room

(left) TX Governor George Bush's colocated server rack, circa 2000.

(Right) Old shot of the North wall
Newer shots of the South (Left) and North (Right) walls. IO's various servers are gradually being transferred to the beige 2U rack on the right.

Internet Connections

Illuminati Online is 'multi-homed' on the Internet. With high speed connections to four separate backbones on the 'net, we give you the best connectivity available. Multi-homing also provides redundancy in Internet connections in case any upstream provider goes down (as they do from time to time).

Dialup Connections

Dialup connections to Illuminati Online in Austin are made through Cisco AS5200 and AS5300 Access Servers. Our Houston access is made through an AS5200 Access Server. In the Austin area, we also provide Dialup and Dedicated ISDN service through two Cisco 3640's.

Mail Service

Mail service is hosted by a variety of machines. First, we have Deliverator.io.com which holds our mail spool and acts as an NFS server to the rest of our mail cluster. Deliverator also acts as 'mail.io.com' and serves as a POP and IMAP server.

Xandau.io.com acts as our primary delivery server (mx.io.com). It receives mail destined for our accounts and processes the messages into individual mail inboxes.

Anarchy and Discordia.io.com both act as smtp.io.com (the mail hosts used to send mail to other addresses on the Internet).

Mx2 and Mx3.io.com are yet two more machines that are in our mail cluster. These machines (Mx2 in Austin and Mx3 in Houston) act as 'backup' incoming mailservers. If for any reason the primary mailserver stops answering or goes down, these two machines collect and hold e-mail until any problems can be resolved.

News Service

Solomon (our newsfeed server) is a Pentium II 233MHz with 9Gig of storage for incoming news articles. Hiram (our main news server) is a Dual Pentium Pro 200MHz with 18Gigs of drive space for alt.binaries.* and 25Gigs of RAID drive space for the remaining other newsgroups. We carry over 20,000 newsgroups and the expiration time on articles in most newsgroups is set to 4 days (some are longer, but high traffic groups in the alt.binaries hierarchy are much shorter due to the amount of traffic).Solomon's Stats
Hiram's Stats

* these stats only available to local io.com users.

Web Service

Illuminati Online hosts a wide variety of solutions to web services. Our main webserver serves over 2,000 individual customer websites, and we also host Virtual Domain webservice with other dedicated machines.

Our current webserver configuration for www.io.com is a combination of two Pentium II 400MHz processor machines with 384Megs of SDRAM a piece. Bandwidth to the machines usually averages a little more than a full T-1 worth of bandwidth.

Virtual Domain accounts are hosted on 4 machines: Whitehall, Langley, Pentagon, and Kremlin. All of these machines have at least PPRO 200MHz processors and 256Megs of RAM; many of them are actually PII class processors.


We created these pages to help you. If you see room for improvement, let us know! If something is not clear, or if the explanations are too sparse, we want to hear about it.

And remember, always remember ... if you don't find what you need in these files, you can get a personal response from a live human being:

  • By phone, 24 hours a day -- wherever you're calling from, we're here to help you around the clock, every day
  • Long distance -- call us any time at +1 512 462-0999.
  • In Austin -- call us any time at 462-0999.
  • Only in Houston -- call us any time at 1-800-294-6266. In spite of the way it looks, this is a local number in Houston -- it will only work if you are in the local Houston calling area.
  • By mail - send a note to admin@io.com. The more you can tell us about what's wrong, the better.
  • In the io.help conference. This is sometimes fastest of all, because a message posted here may be answered by one of your fellow users almost immediately! (There are some special conferences for help on particular subjects, like io.help.www and io.help.mailing-lists. If you're sure you know what the problem is, you can use one of those instead. But please don't post help requests to io.general, because that's just a general talk area.)


This file's Last Modified Date: August 6, 2000